Thacheri Hospitality Services Pvt. Ltd.

About Us

Thacheri Hospitality Services Pvt. Ltd. is a hospitality marketing and loyalty programme management company incorporated in India in 2018. We work with hotels across India to design, market, and manage paid hotel loyalty and food & beverage membership programmes.

Our services include membership programme creation, sales support, customer engagement, and after-sales assistance for partner hotels.

Registered Office:

M/S Thacheri Hospitality Services Pvt. Ltd.
#12, Thacheriparambil Church, Varikoli, Puthencruz,
Ernakulam, Kerala – 682308, India

Operational Address:
Casino Hotel by CGH Earth, Kochi, Kerala – 682003

Email: contactus@thacherihospitality.co.in
Phone: +91 7034 757 757

Privacy Policy

Thacheri Hospitality Services Pvt. Ltd. (“the Company”) respects the privacy of its customers and is committed to protecting personal information shared with us.

Information We Collect

We may collect personal information such as name, contact details, email address, phone number, membership details, and payment-related information when you interact with us, enrol in a membership programme, or make a payment.

Use of Information

The information collected is used only for:

• Processing payments
  
  

• Managing and servicing membership programmes
  
  

• Communicating membership benefits, offers, and updates
  
  

• Customer support and service fulfilment
  
  

• Legal and regulatory compliance
  
  

Data Sharing

Personal information may be shared with partner hotels, programme partners, and authorized service providers only for the purpose of managing the relevant membership programmes. We do not sell or misuse customer data.

Data Security

Payments are processed through secure third-party payment gateways. The Company does not store card or banking details. Reasonable security practices are followed to protect personal information.

User Rights

You may request access, correction, or deletion of your personal information by writing to contactus@thacherihospitality.co.in.

Terms & Conditions

• By using our services or making a payment, you agree to these Terms & Conditions.
  
  

• Users must be at least 18 years of age and legally capable of entering into a binding contract under Indian law.
  
  

• All services are subject to availability and confirmation by the respective hotel or programme partner.
  
  

• The Company reserves the right to modify or discontinue any service or programme when required.
  
  

• To the maximum extent permitted by law, the Company shall not be liable for indirect or consequential losses.
  
  

These Terms shall be governed by the laws of India.

Payment Terms

Payments are collected by Thacheri Hospitality Services Pvt. Ltd. directly and/or through authorized third-party payment gateways. Payments are collected on behalf of the membership programmes managed by the Company.

All transactions are subject to the specific terms of the applicable membership programme. Refunds, if applicable, shall be processed through the original mode of payment.

Cancellation & Refund Policy

• Requests for cancellation and refund (if applicable) must be submitted in writing within 15 days from the date of enrolment.
  
  

• Refunds are applicable only if no membership benefits have been utilized.
  
  

• Upon approval, the membership will be terminated permanently.
  
  

• Approved refunds will be processed within 3 working days to the original payment method.
  
  

Contact Us

For any queries related to payments, refunds, privacy, or services, please contact:

Email: contactus@thacherihospitality.co.in
Phone: +91 7034 757 757

Last Updated: 18 September 2024